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Your booking is complete when we receive an online payment confirmation through our SSL (secure sockets layer) protocol. This platform ensures safe online transactions and protects your details against any interception.
This deposit helps ensure that the property manager is compensated for any damages — unintentional or accidental made to the property during your stay. Security deposit, if applicable and for most providers/host is due at check in and is returned within two weeks of your check out via the credit card on file.
We realise that due to unforeseen events a cancellation of your reservation may be required. To mitigate the loss of a booking, a cancellation fee will be levied to the authorised credit card. This fee depends on how early you inform us about the cancellation of your booking. Most property owners select a cancellation policy and the rental contract is governed by this policy. Please see the property details for the cancellation policy governing that property. Where a cancellation policy is not specified, the below schedule of charges will be applicable:
Less than 14 days but greater than 7 days — A fee of 50% of booking amount will be charged.
Less than 7 days but greater than 24 hours — A fee of 75% of booking amount will be charged.
Less than 24 hours — A fee of 100% of booking amount will be charged.
If you wish to cancel your booking please send an email to: [email protected]
We strongly advise all clients to purchase a travel insurance policy prior to the commencement of your trip. Often these policies are inexpensive and can save you unnecessary hassle from unforeseen circumstances. In the vacation rental business, a popular insurance policy is the AXA surprise insurance. If this is not available in your country, please take other holiday travel insurance.
The following Modifications are permissible provided a written communication via email is received at: [email protected]
In case the number of guests goes up, an increased tariff will be billed to the client. If the number of guests goes down, there will be no reduction in tariff..
Changing an apartment is possible only if an alternative apartment, of your choice, is available with the provider. Please note that a change in apartment results in the cancellation of your current booking, which is governed by our cancellation policy. A new booking is then made depending on availability of the new apartment.
Once your reservation has been processed by Ratedapartments.com, you will receive a comprehensive email with detailed information of your accommodation like the exact address of the property, nearest tube stations, property owner’s contact details. We encourage you to print a copy of this confirmation and keep it handy prior to commencing your trip. If you were unable to provide your time of arrival at the time of booking, please do so at least four days prior to arrival. We will relay this information to the property owner and ensure a smoother check-in process for you.
We request that guests treat accommodations and amenities with care and ensure all specific property rules and regulations are adhered to at all times. The following are general guidelines that we request all guests to follow during their stay:
We request guests to refrain from any anti-social behaviour that may cause/ lead to eviction by the property owner. You are requested to keep the noise level to a respectable threshold and not consume illegal substances. Everyone appreciates a peaceful neighborhood — please be considerate of noise, particularly in the evenings and at night. The owner reserves the right to evict the client and his/her guests from the accommodation; thereby forfeiting the right to any compensation by the client.
The accommodation is properly cleaned and ready prior to your arrival. On your departure, you are expected to leave the accommodation in a reasonable condition. The owner is entitled to charge additional fees, if the accommodation is left filthy.
If you need to contact the owner due to a problem, damage or non-working equipment, you can contact the owner / property manager. Contact as soon as possible, so the repairs can be dealt with.
The accommodation must be booked for the number of guests staying. If the number of guests differ during the stay length, you are required to book for the highest number of guests that would be staying in the property. The number of guests staying/ using the accommodation should not exceed the allocated capacity (excluding children under two years old). The owner / manager reserves the right to request you to leave or even evict you and your guests from the accommodation; thereby forfeiting the right to any compensation.
Ratedapartments.com offers an online booking service through owners and is not liable for potential delays, accidents, losses, change of schedule or rates, damages (neither for persons nor for objects). Ratedapartments.com and its employees therein are not responsible for: errors and omissions; falsification by third parties; personal damage or injury while staying in an accommodation booked through Ratedapartments.com; disputes between the client and a third party; content of external links on its website.
The service of Ratedapartments.com is limited to promoting owners’ accommodations and information, until a booking confirmation is sent by email. Ratedapartments.com is not part of the rental agreement; any complaints must be intended to the owner/contact during the stay.
Ratedapartments.com and the owner of the accommodation shall not be liable for any direct or indirect damages that may occur during the stay-period at the accommodation, including (but not exclusive to): injury to person or possession, losses because of fire, theft or criminal behaviour.
The English Law, UK has sole jurisdiction over any litigation concerning accommodation or booking with Ratedapartments.com.
Your right to privacy is very important. Ratedapartments.com recognises that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide better service. Ratedapartments.com takes appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, a credit card), we take all reasonable steps to protect it, such as encrypting your card number. Ratedapartments.com reserves the right to change modify or update its terms and conditions at any time. It is the responsibility of parties using the Ratedapartments.com service, to make sure they read these terms and conditions before making any booking. By agreeing to use Ratedapartments.com service, it is contingent that any changes are accepted by all parties and that all parties comply with these changes. These terms and conditions do not affect your consumer statutory rights.
Rated Interactive Media and its associated websites is strongly committed to your right to privacy and to keeping your personal and financial information secure. The Personal Information that RatedApartments.com collects from you shall be obtained, processed and transmitted in compliance with applicable data protection legislation. We take full responsibility for ensuring that proper security measures are in place to protect your information and store the information in secure databases at secure addresses to prevent unauthorized access. Rated Apartments reserves the right to update information published on the site at any time including (but not exclusive to): rates, descriptions and photographs. Rated Apartments does not guarantee condition or suitability of any product or service as advertised on its website.
Information collected by RatedApartments.com and how it is used: RatedApartments.com only collects the necessary personally identifiable information in order to respond to your requests for our customized products and services. Personally identifiable information includes, but is not limited to, first and last name, physical address, e-mail address, phone number, birth date, and any other information that itself identifies or when tied to the above information, may identify you as a specific individual. This website does not collect personally identifiable information about you except when you specifically and knowingly provide it. RatedApartments.com and its service partners use your personally identifiable information to operate the sites and services and to inform you of new features, services, and products from rated.com and its affiliates.
RatedApartments.com may also carefully select other companies to send you information about their products or services which are related to the site's service but are not necessary to its operation (an "Extended Service"). If RatedApartments.com intends to use personally identifiable information for an Extended Service, the RatedApartments.com site will provide you with the ability and requisite instructions to decline this service. You may also stop the delivery of informational or promotional mail from rated.com by following the instructions on the mail.