1. Confirmation of Booking, Prepayment, and Deposit:
Your booking is complete when we receive an online payment through our secure processing.
1.1 Prepayment :
A prepayment refers to a booking deposit, which is required to secure reservations. This usually
ranges between 20 and 25% depending on city and provider. In rare instance (for example, with two
people simultaneously making the same online booking), your payment may be “accepted” but we may not
be able to reserve the apartment for you. Be assured that your credit card is merely authorized
during the online payment process, and is never charged until we confirm your reservation. In such a
case, we will contact you to offer you alternative accommodations. If you do not find any of them
satisfactory, you need do nothing more and your card will not be charged.
1.2 Security Deposit:
Your security deposit is due at check in and will be returned within 2 weeks of your check out via
the credit card on file. This deposit helps ensure that the property manager is compensated for any
damages – unintentional or accidental made to the property during your stay.
1.3 Balance:
The balance payable which is net of your prepayment amount is payable at the time of Check in. This
can be paid in cash, or using a credit card and can be discussed directly with the property manager
at the time of check in or any communications prior. Some property managers are more flexible and
are able to take a bank transfer as well.
2. Cancellation Policy:
We realize that due to unforeseen events a cancellation of your reservation may be required. To
mitigate the loss of a booking, a cancellation fees will be levied to the authorized credit card by
RatedApartments.com. This fee depends upon how early you inform us of a cancellation or a
modification of your booking. The following timeline will govern the fee structure:
Less than 14 days but greater than 7 days – A fee of 50% of balance outstanding will be
charged, and the prepayment forfeited.
Less than 7 days but greater than 24 hours – 75% of balance outstanding will be charged and
the prepayment forfeited.
Less than 24 hours –100% of balance outstanding will be charged and the prepayment forfeited.
For all cancellations made with more than 14 days of notice, only the prepayment will be forfeited
and no additional sums charged.
In the event that you wish to cancel your booking, to become effective, please send an email
confirmation to: reservations@RatedapArtments.com
3. Travel Insurance:
We strongly advice all clients to purchase a travel insurance policy prior to the commencement of
your trip. Often these policies are inexpensive and can save you hassle from unforeseen
circumstances. In the vacation rental business, a popular insurance policy is the AXA surprise
insurance. If this is not available in your country please take up a holiday travel insurance.
4. Modification of Bookings:
The following Modifications are permissible provided a written communication via email is received
at: reservations@RatedApartments.com.
4.1 Changing the number of Guests:
If the number of guests are increased the increased tariff will be billed to the client.
If the number of guests are decreased there will be no reduction in tariff.
4.2 Changing Apartments:
Changing an Apartment is possible to the extent an alternative apartment of your choice is
available. Please note that a change in Apartment results in a cancellation of your current booking
which is governed by our cancellation policy and applicable Cancellation charges. A new booking is
then made depending on availability of the new apartment.
5. Checking in Process:
Once your reservation has been processed by RatedApartments.com we will send out a comprehensive
email with detailed information of your accommodations that will list, amongst other useful
information accurate directions and address of the property. We encourage you to print out a copy of
this confirmation and keep it handy prior to commencing your trip. If you were unable to provide us
your time of arrival when you booked, please update us with your itinerary at least four days prior
to arrival. We will relay this information to the property owner and ensure a smoother check in
process.
6. Guest Responsibilities:
We request that guests treat accommodations and amenities with care and ensure any specific property
rules and regulations are adhered to at all times. The following are general guidelines we request
all guests to follow during their stay:
6.1 Behaviour:
We request guests to refrain from any anti-social behavior that may cause lead to eviction by the
property owner. You are requested to keep the noise level to a respectable threshold, not to consume
illegal substances You are expected to show deliberation and respect towards your neighbors.
Everyone expects a level of noise from neighbors– please be considerate of noise, particularly in
the evenings and at night. The owner reserves the right to evict the client and his/her guests from
the accommodation; thereby forfeiting the right to any compensation by the client.
6.2 Cleaning:
The accommodation is properly cleaned & ready prior to your arrival. On your departure, you are
expected to leave the accommodation in a reasonable condition. The owner is entitled to charge
additional fees if the accommodation is left filthy
6.3 Non Working Amenities:
If you need to contact the owner due to a problem, damage or non working equipment, you will have a
number for the owner / property manager. Contact as soon as possible, so the repairs can be dealt
with.
6.4 Number of guests:
The accommodation must be booked for the number of guests staying. If the number of guests differ
during the stay length, you are required to book for the highest number of guests that would be
staying in the property. The number of guests staying/ using the accommodation should not exceed the
allocated capacity (excluding children under two years old). The owner / manager reserves the right
to request you to leave or even evict you and your guests from the accommodation; thereby forfeiting
the right to any compensation.
7. RatedApartments.com Responsibilities:
Rated Apartments imparts an online booking service through owners accommodation and Rated Apartments
is not liable for potential delays, accidents, losses, change of schedule or rates, damages (neither
for persons nor for objects), from owners services. Rated Apartments and its employees therein are
therefore not responsible for: errors and omissions; falsification by third parties; personal damage
or injury while staying in an accommodation booked through Rated Apartments; disputes between the
client and a third party; content of external links on its website. The service of Rated Apartments
is limited to promoting owners accommodations and information regarding making a reservation for
your chosen accommodation, until booking confirmation is sent by email. The responsibility of Rated
Apartments is limited to your booking deposit paid. Rated Apartments is not part of the rental
agreement; any complaints must be intended to the owner/contact during the stay.
7.1 Liabilities:
Rated Apartment and the owner of the accommodation shall not be liable for any direct or indirect
damages that may occur during the stay-period at the accommodation, including (but not exclusive
to): injury to person or possession, losses because of fire, theft or criminal behavior.
7.2 Litigation:
Any litigation concerning accommodation or booking with Rated Apartments, the English Law, UK have
sole jurisdiction over such matters.
8. Website Data Protection & Privacy Policy:
The Personal Information that RatedApartments.com collects from you shall be obtained, processed and
transmitted in compliance with applicable data protection legislation. We take full responsibility
for ensuring that proper security measures are in place to protect your information and store the
information in secure databases at secure addresses to prevent unauthorized access. Rated Apartments
reserves the right to update information published on the site at any time including (but not
exclusive to): rates, descriptions and photographs. Rated Apartments does not guarantee condition or
suitability of any product or service as advertised on its website. Privacy Policy: Your right to
privacy is very important. Rated Apartments recognize that when you choose to provide us with
information about yourself, you trust us to act in a responsible manner. We believe this information
should only be used to help us provide you with a better service. Rated Apartments take appropriate
steps to protect your privacy. Whenever you provide sensitive information (for example, a credit
card), we take all reasonable steps to protect it, such as encrypting your card number. We also take
reasonable security measures Rated Apartments reserves the right to change modify or update its
terms and conditions at any time. It is the responsibility of parties using the Rated Apartments
service, to make sure they read these terms and conditions before making any booking. By agreeing to
use Rated Apartments service, it is contingent that any changes are accepted by all parties and that
all parties comply with these changes. These terms and conditions do not affect your consumer
statutory rights.
