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Answers
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| Apartment Details: |
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Where exactly is the apartment located?
When you book the apartment, you receive a booking confirmation email with the full address of the apartment. On occasions where the apartment is hard to find, directions are also provided. For privacy reasons we do not show apartment addresses on the website. |
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I want to know more about the neighbourhood and location?
Please go through the “Neighbourhood & Location” in Apartment details and also view map. |
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What can I expect to find in the apartment?
The apartments are services with fully equipped kitchen, providing kitchen utensils, microwave, fridge etc. The little extras are all there as well: kettle, toaster, cutlery, crockery, blender and ironing facilities. |
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Do you provide a baby cot or high chair?
Please go through “additional information” in the apartment’s description page. |
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Any additional charges for cleaning?
Prices are inclusive of cleaning charges and apartment would be professionally cleaned and prepared prior to your arrival. If you require extra cleaning during your stay, you can ask your accommodation manager during check-in, in order to arrange a schedule and inquire about any additional cleaning fee. |
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Is parking available and at what cost?
Parking facilities differ for each apartment, however there will normally be a car park within a few minute’s walk of the apartment. Sometimes there is free parking or on-site parking; please go through the “additional information” in the apartment’s description page. |
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Is the apartment pet friendly?
Unfortunately most of the apartment owners are not set up to receive domestic pets. Bringing a pet is strictly forbidden, unless it is clearly stated otherwise in the “additional information” section of the apartment’s description page. |
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Is smoking permitted in the apartment
Please go through “additional information” in the apartment’s description page. If an apartment is non-smoking, you can smoke on the outside areas of the apartment, such as on the balcony or terrace. |
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| Booking the Apartment |
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How can I book an apartment?
Booking is done instantly. Once you have selected the apartment of your desired destination city, you proceed to the booking stage. You just need to complete an online form and in order to reserve and make a prepayment online. You can pay the prepayment with a credit card. When the prepayment process is fully completed, you receive a booking confirmation email. Please refer to the “How to Book” section on our website for more information. |
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How safe is it to pay online with my credit card?
It is secure to pay with your credit card. Our service for online credit card transactions is by the SSL (secure sockets layer) protocol. This ensures a safe online transaction and your details are protected against interception. |
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When I can receive my booking confirmation?
Once the online prepayment is completed, you receive a booking confirmation email, which contains the information regarding your accommodation manager contact, the full address of the apartment and the payment breakup. Please refer to the “How to book” section of our website for more information. |
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For how many persons should I book?
The price of the apartment per night depends on the total number of persons using the apartment. Even if the total number of persons differs during your stay, you will still have to book for the highest number of persons that will be staying in the apartment.
E.g. If you book for four nights, wherein two nights there will be 3 persons and the other two nights there are 2 persons; you will still need to make the booking for 3 persons. |
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Do you also charge for infants and Kids?
We charge for kids above 2 years old. While entering the number of guests please exclude children under 2 years old. |
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What if I need to modify or cancel my bookings?
The modifications are permissible, however, a written communication via email is required and any increase in billing needs to be settled without which a confirmation cannot be issued. For all cancellations to become effective, please send an email confirmation to: cancellations@RatedapArtments.com . Do not forget to quote your booking reference number which can be found on your booking confirmation email. Please refer to our Terms & Conditions for more information on modifying or cancelling your booking. |
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| Discounting Policy |
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| Applicable discounts: |
| Where there are two discounts offered on a particular booking (eg. a 7 day booking which attracts a 10% discount in addition to any other discount the property may be advertising, for example 20% discount during slow season), in such a case the lesser of the two discounts will be applied first and then the second discount will be applied to the resulting billing. |
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| Prepayment and Balance payment |
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What is the mode of payment you accept for the prepayment?
We are happy to accept the prepayment by all major credit cards such as Master Card, Visa or American Express. The remaining open balance can be paid at check-in along with the damage deposit, as mentioned on your booking confirmation email. In case you need the receipt for the remaining balance you need to send an email confirmation at reservations@RatedApartments.com at least 48 hours before your arrival. |
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What is the mode of payment you accept on arrival?
You are required to pay the remaining open balance at check-in along with the damage deposit, as mentioned on your booking confirmation email. Typically the balance payment is to be made in cash unless otherwise stated on your booking confirmation email and on the apartment’s description page. In case you need the receipt for the remaining balance you need to send an email confirmation at reservations@RatedApartments.com at least 48 hours before your arrival with your booking confirmation number. |
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Can I pay with my credit card on arrival?
Typically the balance payment is to be made in cash unless otherwise stated on your booking confirmation email and on the apartment’s description page. However you can make the balance payment by credit card solely at the owners discretion. You can find plenty of ATM banks machine, currency exchange centre’s and banks in each destination city as well as at the airports which outfit for travelers. |
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Would I receive a receipt or invoice for the remaining payment?
In case you need the receipt for the remaining balance you need to send an email confirmation at reservations@RatedApartments.com , at least 48 hours before your arrival
with your booking confirmation number. |
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| On Arrival |
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Whom I need to contact on arrival in the destination city?
Once you reach the destination city, please call your accommodation manager, his phone number is provided on your confirmation email to arrange a time to meet and check-in at your apartment. The accommodation manager would be available to assist you in Checking in and welcoming you to the property and would walk you through the apartment, and answer any questions you may have. He would also provide you with one set of keys that is yours to keep for the duration of your stay. |
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Do you provide an airport pick-up or shuttle service?
No, we don't provide an airport transfer service, however taxis are readily available at the airports. For advice and information on getting to and from your destination airport, please take a look at the Public Transport section for your destination city on our website. |
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How will I reach the apartment?
Please refer to the “apartment location” on the apartment’s description page to see the area map or Google map. Please also refer to our public transport section for each city, for detailed, hassle-free information on how to get from the airports and how to use the public transport, with a guide to pricing, where available. |
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| Checking-In |
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How do I get the keys?
The accommodation manager would provide you with the keys at the time of check-in and would walk you through the apartment, and answer any questions you may have. The standard for each apartment is two sets of keys; on occasion where you are travelling in a large group, extra keys may be provided, by request only and subject to availability. |
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What do I pay during check-in?
You need to pay the remaining open balance along with the damage deposit at the time of check-in as stated on your booking confirmation email. The damage deposit is fully refundable on your departure. Typically the balance payment is to be made in cash unless otherwise stated on your booking confirmation email and on the apartment’s description page.
In case you need the receipt for the remaining balance you need to send an email confirmation at reservations@RatedApartments.com, at least 48 hours before your arrival with your booking confirmation number. |
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What’s the check-in time? Can I check-in early morning?
The standard check-in time is between 14:00 and 21:00, unless clearly stated otherwise on the apartment’s description page and the information is also given on your booking confirmation email. Arrival for check-in during the night (between 22:00pm and 08:00am) costs an additional late check-in charge. In case you require an early check-in you can call your accommodation manager from 09:00am on the day of your arrival to see if an earlier check-in is possible. |
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Who do I contact with queries during my stay?
You need to directly call your accommodation manager in case of any queries regarding your apartment or its equipment. The name and contact phone number of your accommodation manager is given in your booking confirmation email, along with an alternative contact number. |
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What time is check-out? Can I check-out later?
The standard check-out time for an apartment is between 10:00am and 12:00 noon. This information is also given on your booking confirmation email. Check-out during the night (between 22:00pm and 08:00am) costs an additional late check-out charge. In case you require a late check-out you can ask your accommodation manager on your arrival if a late check-out is possible alternatively you can use the luggage storage services at main transport terminals such as train stations. There is no guarantee of a late check-out, as there may be guests arriving on the same day that you leave the apartment and hence they require time for house-keeping staff to do their job. |
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How do I check-out of the apartment?
Your accommodation manager will meet you at the apartment at the standard check-out time (if no other check-out time was arranged) for inspection and refund of the damage deposit.
The damage deposit is fully refundable, provided that no damages have occurred and the apartment is being left in a reasonable condition. You are required to report any damages during your stay. Please refer to our Terms and Conditions section of the website, regarding use and care of the apartment and its equipment. |
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Where can I store my luggage after check-out?
If you need to store luggage until your departure from the destination city, please check our Public Transport section for each destination city, which lists the main transport (rail or bus) terminals with luggage storage lockers, with pricing where available. |
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(+1) 646-915-0429 
(+44) 203-051-6815 
