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Frequently Asked Questions

Can I know more about the apartment’s location on the website?

To know more about the apartment’s neighborhood and location, please go to the “Area Information” section under the “Apartment details”tab for complete information.

Are baby cots or high chairs available with the host/provider?

Some hosts provide baby cots and high chairs on request. However, guest may be charged extra for this service. Every property listing has an Amenities section where you can find this information.If you want to request one, you can send a message to the host/manager to check if they can provide baby cots and high chairs. The reservations team at ratedapartments.com can also help.

Are there any additional charges for cleaning?

Cleaning charges are usually included in the rental fee of the apartment.However, this may vary according to the terms and conditions of individual property owners/managers. All apartments are cleaned and prepared prior to your arrival. If you require extra cleaning during your stay, you can ask the host during check-in, to arrange a cleaning schedule and enquire about any additional cleaning fee.

Is parking available? If yes, at what cost…

Parking facilities differ for each apartment.The apartment’s description page mentions if the apartment has free parking facility.

Is the apartment pet-friendly?

Unfortunately, most apartment owners are not favourably positioned to receiving pets. Bringing a pet is strictly forbidden, unless it is clearly stated otherwise in the apartment’s description page.

Is smoking permitted in the apartment?

Please go through the apartment’s description to check if the apartment owners permit smoking in the premises. If an apartment is non-smoking, you can smoke on the outside areas of the apartment.

How can I book an apartment?

Booking an apartment is quite easy on Ratedapartments.com! Just follow these steps: Select the desired apartment and check whether it is available on “Book Now” or is “On Request”. If it is on “Book Now” click on ‘Book Now’, and complete the online form and make the payment using your credit card. You will receive a booking confirmation email, which will confirm your booking with us.

If your desired apartment’s booking status is “On Request”, you should click on “On Request”, fill up the enquiry form and wait for the owner to respond with availability or non-availability of the apartment. For more information, please visit "How it Works” section on the website.

How safe is it to pay online with my credit card?

It is secure to pay with your credit card. Our service for online credit card transactions is by the SSL (secure sockets layer) protocol. This ensures a safe online transaction and your details are protected against interception by malware.

Are there additional charges for children and babies?

We charge for children under the age of 12 years. For babies (0 to 2 years old), baby cots are available on requestat some apartments, at an additional cost.

When will I receive confirmation for the booking?

Once we have received your payment in full, we will issue a booking confirmation email.The confirmation email will contain all the details you will need during your stay in the apartment, includingcontact details of your host, complete address of your apartment and a detailed summary of all charges billed to your credit or debit card. Please check the "How it Works” section on our website for more details.

Can I modify or cancel the booking?

Modifications and cancellations are permissible – please check the individual Terms and Conditions of a particular listing. In addition, please also refer to our site-wide “Terms & Conditions” for more information on modifying or cancelling your booking.

How can I pay for the booking?

If you are booking online i.e. on RatedApartments.com, you can pay through your credit card or debit card. We accept all major credit cards such as Master Card, Visa or American Express.We also accept payment through bank transfers or PayPal for properties with an on-request status.

Do I need to pay anything on arrival?

You may be required to pay a damage/ security deposit at the time of arrival. You may also be required to pay extra for additional facilities like baby-cot, parking, extra-cleaning etc.The property’s listing page will mention any additional charges. During the booking process, the checkout page will also reflect this cost where your total charges are outlined.

Who do I need to contact on arrival in the destination city?

Once you reach the destination city, please call the property’s host. Thephone number is provided in your confirmation email.

Are there provisions for an airport pick-up or shuttle service?

Some providers and hosts may provide transfers at an additional price.

How will I reach the apartment?

Once a booking is processed, you may communicate with your host directly and get detailed instructions on landmarks and tips on appropriate public or private transport.

How do I get access to my apartment?

Depending on the provider, guests can access the apartment through either keys or door codes. In case of keys, the host will provide a set at the time of check-in and would walk you through the apartment. On occasions, extra keys may be provided, by request only and subject to availability.

Some providers also have door locks installed in their apartments and have a facility of sharing the door code with the guest beforehand to ease-out the check-in process. All you need to do is enter the door code and get access to your apartment.

How much do I pay at the time of check-in?

You may need to pay the damage deposit at the time of check-in as stated in your booking confirmation email. The damage deposit is fully refundable on your departure. You may also be required to pay extra for additional facilities like baby-cot, parking, extra-cleaning etc

What’s the check-in time? Can I check-in early morning?

Generally, check-in timings are after 14:00, unless clearly stated otherwise on the apartment’s description page in your booking confirmation email. In case you require an early check-in you can call your host to see if an earlier check-in is possible. Arrival for check-in during the night (between 22:00pm and 08:00am) may cost an additional late check-in charge.

Who do I contact for queries during my stay?

Contact the host if you have any questions regarding your apartment or its equipment. The name and contact number is mentioned in the booking confirmation email.

What time is check-out? Can I check-out later?

The standard check-out time for an apartment is between 10:00am and 12:00 noon. This information is given in your booking confirmation email. In case you require a late check-out you can ask your host on your arrival if a late check-out is possible.There is no guarantee of a late check-out, as there may be guests arriving on the same day.

How do I check-out of the apartment?

The host will meet you at the apartment at the standard check-out time (if no other check-out time was arranged) for inspection and refund of the damage deposit. The damage deposit is fully refundable, provided that no damages have occurred and the apartment is being left in a reasonable condition. You are required to report any damages during your stay. Please refer to our Terms and Conditions sectionregarding use and care of the apartment and its equipment.

Can I store my luggage at the apartment after check-out?

Some hosts have provisions if you need to store luggage until your departure from the destination city. In the absence of any such facility, you can check public services such as safe storage at airports or train stations. For instance, in London, left luggage/baggage storage facilities are offered at each terminal in Heathrow Airport. Baggage and luggage items can be stored for a few hours or up to 90 days. Gatwick Airport also provides storage services at the South terminal and North terminals. In South Terminal the office is located on the arrivals level and is open 24 hours a day. In North Terminal you can find it on level 2 and it’s open from 05.00 to 21.00. The London Stansted Airport also has a left baggage desk, which is situated at the Airport services desk. All items are subject to security checks, including X-ray screening and random hand searches. New York’s JFK airport’s Terminal 1 offers baggage storage, for details call (718) 751-2947 for pricing and other specifics on storing baggage there. Also, at Paris CDG airport - Society Luggage World offers a luggage storage service.

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